Refund policy

The 7-day money-back guarantee

For 7 days after you first pay for a plan, you can refund it yourself: sign in, open Your account and tap "Get my money back". Stripe refunds the full price at once, with no forms and no questions (there is one optional question about what didn't work). The refund goes back to the card you paid with; banks usually show it within 5 to 10 business days.

The guarantee covers one purchase per family: once per account and once per card. It covers High School Entrance Prep, College Test Prep, the 30-day Sprint and the first year of Owl Family.

Owl Family renewals

We email you a week before Owl Family renews, and you can turn renewal off any time in Your account. If a renewal still catches you by surprise, write to us within 7 days of it and we will refund it.

After 7 days

After 7 days we look at each request fairly; for example, if the site was down when you needed it, or you were charged twice, we will make it right.

What a refund changes

A refunded plan ends when the refund goes through, and the account goes back to the free plan. Your saved practice stays. A refunded Owl Family year also stops renewing, and the children's accounts go back to the free plan too.

How to ask

Within 7 days of a first payment, use "Get my money back" in Your account. For anything else, email hello@owltestprep.com with the email address on the account. You will get a reply within two business days.

Questions

Write to hello@owltestprep.com. A person reads every message.